ik44 Privacy Policy

ik44 ("we", "us", "our", or "the Platform") operates the online betting and casino platform accessible at https://ik44.io. We are committed to protecting the privacy and personal data of every individual who visits, registers on, or uses our platform.

This Privacy Policy applies to all personal data collected through the ik44 website, including data collected during account registration, payment processing, customer support interactions, promotional activities, and general platform usage. It applies equally to players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference and together govern your use of the ik44 platform.

We reserve the right to amend this Privacy Policy at any time. The most current version will always be available on this page, and the "Last Updated" date at the top of the document will reflect the date of the most recent revision.

ik44 collects personal data through several channels. The categories of personal data we may collect include:

2.1 Registration Data

When you create an ik44 account, we collect:

• Full legal name
• Date of birth (for age verification — all players must be 21 or older)
• Email address
• Mobile phone number (Bangladesh-registered)
• Username and encrypted password

2.2 Verification Data

To comply with our know-your-customer (KYC) obligations, we may request:

• National Identity Card (NID) or passport scan
• Proof of address (utility bill, bank statement dated within the last 3 months)
• Source of funds documentation for high-value accounts

2.3 Financial Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, we collect:

• Mobile wallet account number (masked — last 3 digits only stored by ik44)
• Transaction reference numbers provided by the payment provider
• Deposit and withdrawal amounts in Bangladeshi Taka (৳ BDT)
• Transaction timestamps

ik44 does not store your full mobile wallet PIN, card number, or any full payment credentials. These are handled exclusively by the relevant payment provider.

2.4 Usage Data

As you use the platform, we automatically collect:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Game sessions — games played, bet amounts, session duration, win/loss outcomes
• Login timestamps and session duration

2.5 Communication Data

When you contact our support team, we collect:

• The content of your messages or support tickets
• Email correspondence
• Records of any disputes, complaints, or responsible gaming requests

ik44 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your player account, including processing deposits, withdrawals, and bet settlements in Bangladeshi Taka (৳ BDT).
• Identity & Age Verification: To confirm that you meet the 21+ age requirement and that your identity is consistent with the details provided at registration. This is a legal and operational obligation.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and any other activity that falls under Prohibited Conduct as defined in our Terms & Conditions.
• Customer Support: To respond to your queries, complaints, and responsible gaming requests in a timely and accurate manner.
• Responsible Gaming: To monitor your gaming behaviour and, where appropriate, implement deposit limits, cooling-off periods, or self-exclusion in line with our Responsible Gaming Policy.
• Platform Improvement: To analyse usage patterns and player behaviour (in aggregated and anonymised form where possible) in order to improve the platform's design, game selection, and overall user experience.
• Promotional Communications: Where you have opted in, to send you relevant promotional offers, bonus notifications, and updates about new games or features on the ik44 platform. You may opt out at any time by contacting [email protected].
• Legal Compliance: To fulfil any legal obligations that apply to ik44 as an online gaming operator, including record-keeping, audit trails, and responses to lawful requests from competent authorities.

ik44 processes your personal data on the following legal bases:

• Contractual Necessity: Processing your registration data, verification data, and financial data is necessary to perform the contract between you and ik44 — that is, to provide you with access to the platform and to execute your bets, deposits, and withdrawals.
• Legitimate Interests: ik44 processes usage data and communication data on the basis of its legitimate interests in operating a secure, fair, and commercially viable platform. This includes fraud detection, security monitoring, and platform analytics.
• Legal Obligation: Certain data processing activities — such as maintaining transaction records and fulfilling KYC requirements — are carried out to comply with applicable legal and regulatory obligations.
• Consent: Where we send you promotional communications or use non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ik44 does not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: bKash, Nagad, Rocket, and Upay receive only the transaction data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and security standards.
• Identity Verification Providers: Third-party KYC and age verification services may receive copies of your identity documents for the sole purpose of confirming your eligibility to use the platform.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a player session token and game-round data to enable game functionality. They do not receive your full personal profile.
• Analytics Providers: Aggregated and anonymised usage data may be shared with platform analytics tools to help us understand player behaviour and improve our services. No personally identifiable information is included in these datasets.
• Legal & Regulatory Authorities: Where required by applicable law, or in response to a lawful request from a competent authority, ik44 may disclose personal data without prior notice to the player concerned.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the ik44 business, personal data held by ik44 may be transferred to the acquiring entity. Players will be notified of any such transfer via their registered email address.

All third-party service providers who receive personal data from ik44 are required to handle that data in accordance with applicable data protection principles and to use it only for the purpose for which it was shared.

The ik44 platform uses cookies and similar tracking technologies to deliver and improve our services. A cookie is a small text file placed on your device by the platform when you visit. The types of cookies we use include:

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the ik44 platform. Strictly necessary cookies cannot be disabled as they are required for the platform to function correctly.

ik44 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data: Retained for the duration of your account, plus a minimum of 5 years following account closure, in order to fulfil legal and audit obligations.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of 5 years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years following the conclusion of the business relationship.
• Communication Records: Support tickets and email correspondence are retained for 2 years from the date of the last interaction.
• Usage Data: Anonymised and aggregated usage data may be retained indefinitely for platform improvement purposes. Personally identifiable usage logs are retained for 12 months.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.

As a player on the ik44 platform, you have the following rights with respect to your personal data:

• Right of Access: You have the right to request a copy of the personal data that ik44 holds about you. We will provide this within a reasonable time frame following verification of your identity.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account details directly within your player account settings.
• Right to Erasure: You may request that ik44 delete your personal data where it is no longer necessary for the purposes for which it was collected and where there is no overriding legal obligation to retain it.
• Right to Restriction: You may request that ik44 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Object: You have the right to object to the processing of your personal data where ik44 relies on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing relies on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact ik44 at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 days.

The ik44 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If ik44 becomes aware that personal data has been collected from an individual who is under the age of 21, that account will be immediately suspended, all associated data will be reviewed, and the relevant records will be handled in accordance with applicable child protection obligations.

ik44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS/SSL Encryption: All data in transit between your browser and the ik44 platform is encrypted using current-generation TLS protocols.
• Encrypted Password Storage: Passwords are never stored in plain text. We use industry-standard hashing with salt to store password credentials securely.
• Access Controls: Personal data is accessible only to authorised ik44 personnel and third-party service providers who require it for a specific operational purpose. Access is logged and monitored.
• Regular Security Assessments: The ik44 platform undergoes regular internal and third-party security reviews to identify and address vulnerabilities.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security.
• Fraud Monitoring: Automated systems continuously monitor account activity for signs of fraud, unauthorised access, and Prohibited Conduct as defined in our Terms & Conditions.

While ik44 takes all reasonable precautions to secure your personal data, no system can guarantee absolute security. Players are advised to maintain the security of their own login credentials and to contact [email protected] immediately if they suspect any unauthorised access to their account.

The ik44 platform may contain references to third-party services, including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment providers including bKash, Nagad, Rocket, and Upay. When you interact with these third-party services — for example, launching a game or initiating a payment — you may be subject to the privacy practices of those third parties.

ik44 is not responsible for the privacy practices, content, or security of any third-party service. We encourage you to review the privacy policies of any third-party provider before sharing personal data with them. The presence of a third-party provider's name on the ik44 platform does not constitute an endorsement of that provider's privacy practices.

ik44 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make a material change to this policy — meaning a change that meaningfully affects how we collect or use your personal data — we will notify you by email to your registered address at least 7 days before the change takes effect.

Minor amendments — such as typographical corrections or clarifications that do not alter the substance of the policy — may be made without advance notice and will take effect immediately upon publication on this page.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this document indicates when the most recent revision was made. Your continued use of the ik44 platform following the publication of any updated Privacy Policy constitutes acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ik44 handles your personal data, please contact our support team:

• Email: [email protected]
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
• Response Time: ik44 aims to acknowledge all privacy-related enquiries within 5 business days and provide a full response within 30 days (Bangladesh Standard Time, UTC+6).
• Support Language: English

For responsible gaming support, self-exclusion requests, or concerns about problem gambling, please visit our Responsible Gaming page or email [email protected] with the subject line "Responsible Gaming Request".